What to Expect and Policies

Our Scheduling/Payment Policies

Cancellation Policy: Of course we are compassionate to the various things that can get in the way of tutoring over the course of a term, so any absence should be texted or called in as soon as possible. No fee is payable if we receive notification before 3pm on the day, however late cancellations will incur the full fee.  ‘No Shows’ will be assumed at 15 minutes past the scheduled start time, with the full hour payable. No shows, late cancellations, or multiple cancellations during any particular term may result in termination of our services. Arrangements for breaks over school holidays can be made by agreement. If you find that you need to cancel several sessions over the course of a term, you might consider releasing your recurring timeslot to another student and moving instead to our ‘as needed’ list for a little more flexibility. We can generally accommodate ‘as needed’ students within a few days of the request, if they have a large assessment task coming up or specific short-term concern to work on.

Waiting List: Due to the limited day/evening hours available to families of school-aged children, it’s possible we may struggle to accommodate a new student. We have an extensive list of students looking for ad hoc, occasional, or permanent tutoring slots. Our available hours are Monday to Friday, 4pm to 9pm. We appreciate your understanding if we ask you to consider an alternate time slot, but rest assured that existing students will not be moved from their agreed slot unless mutually convenient.

Our Tutoring Environment Policies

Parent Involvement: Parents are welcome to leave, or to stay and observe tutoring sessions. We have seen great success with parents being an active partner in their students’ learning plans, so overhearing the session can set parents up with some great tools to use through the rest of the week. This also assists the student with maintaining accountability for goals and deadlines.

‘Alone with a Student’ Policy: In this day and age, it is common practice for a teacher, coach or tutor to take precautions against any possibility of accusations of inappropriate contact with any student. As such, we will not, under any circumstances, tutor in the student’s home without an adult present, drive a student home, or be otherwise unobservable during our tutoring sessions.

Meeting in the Tutor’s Home: If your tutoring session is scheduled to take place in the tutor’s home, we have a strict policy of remaining clearly visible in the home at all times. Tutoring will take place on a glass-enclosed front verandah in full view of the street, or outdoors if the weather permits it. Parents and carers are always very welcome to sit in and observe any sessions with us.

Virtual Meeting from your Home: In the age of Covid we have moved to virtual tutoring sessions. At first we were worried about the transition, but we have found this to be wildly successful for our families, with many choosing to continue in this mode permanently. We have found that the convenience of not having to leave the house at that busy time of the evening is a tremendous advantage for many families. An additional bonus is found in the flexibility of rescheduling. All you will need is a device with internet access and a dedicated place to work.

Meeting in a Public Location: After community facilities become accessible again, the tutor and student may meet in a community location (such as a public library). Please note that start and end times must be promptly observed, as other students are scheduled immediately before and/or after. Please return to collect your child on time. We cannot be responsible for your child whilst engaged in the next tutoring session with another student, or after the closing time for the location.

Never worked with a tutor before? Here’s a brief outline of how it goes…

  1. Ring Cate on 0490-508-335 to discuss your student’s needs.
  2. Schedule your first consultation with tutor, parents and student.
  3. The one-hour tutoring sessions will look something like this:
    • Student should have all necessary equipment, electronic files and papers on hand. This may include recent schoolwork, reports, marked assignments or assessments.
    • Depending on the particular needs of each student, lessons and coaching will generally focus on achieving deliverable results and meeting defined benchmarks, whether it be for school-assigned tasks or for additional remedial and/or extension projects. Each session will therefore end with a plan for upcoming goals and expectations.
  4. Payment is expected by electronic payment or in cash at the end of each session.
Cate Byers Lesson Source
ABN 12211327787